Customer Service Solutions Seminar with Jerry Posner
CUSTOMER SERVICE SOLUTIONS “Not your average customer service workshop!”
Presented by Jerry Posner
Thursday, October 30, 2014 10:00 AM – 12:00 Noon Columbia County Chamber of Commerce, 1 N. Front St., Hudson, NY
Cost: $39.00 Columbia County Chamber of Commerce Members $69.00 (Nonmembers)
Attendance limited to 24, please reserve your space early!
A “positive, practical, painless” two-hour workshop to help you develop authentic, long-lasting relationships with customers, clients and community. This workshop provides a “customer service tune-up” and valuable reminders for a competitive edge and more job satisfaction. Customer service providers in all sectors of our community, will be given tips and tools on how to focus on, and communicate with, your most valuable asset: your customers. Account executives, bankers, hotel and restaurant workers, health care, cashiers, managers, entrepreneurs, sales professionals … ANYONE who communicates with customers … will find this workshop beneficial.
You’ll also learn some easy-to-apply techniques to help you successfully manage moods and stress (staying conscious, cool, calm and collected) as you serve your customers, clients and community.
Posner takes a rational, entertaining, motivational approach to training; providing tools, techniques and strategies, to stay focused and on track in the weeks and months after the workshop.
Topics Include: • Ways to create positive emotional connections and nurture a loyal fan base • One customer can make all the difference—”The Butterfly Effect” • Emotions are contagious—what you need to know about positive psychology • Managing your stress before your stress manages you • Doing what you say you’ll do • Practicing the “Practical Power of Appreciation” • You’re not an order taker… you’re an experience maker • Evaluating feedback without becoming defensive • Learning to listen • Staying in touch—notes, phone calls, social networking • Cliché as it is, kindness is key • Compassion is always an option • Setting and keeping realistic goals for improvement
About Jerry Posner:
Jerry Posner is a creative, dynamic speaker and training specialist. Since 1993, he has presented over 1,500 motivational and inspirational programs for guests at Canyon Ranch in the Berkshires, and has inspired tens of thousands of people who aspire to positive change in the workplace … and in life.
Jerry travels the country as a speaker for conferences and as a professional development trainer for businesses, corporations and organizations. He is considered an expert in the field of customer service and is continually researching and developing new material for his presentations and seminars. Combining humor, performance art and empowering content make Jerry’s programs engaging and energizing. He possesses the rare ability to connect with, entertain and inspire audiences of all kinds!
Jerry was born in Newark, NJ and grew up in Teaneck, NJ. He graduated magna cum laude from Emerson College in Boston with a degree in mass communications. In the early 1990′s, he founded and co-published The Positive Times magazine and hosted a weekly radio show, “Positive Radio.” His books include, “Attention Late Bloomers: You’re Right On Time!” which was published in 2006; and “Eternal Cosmic Wisdom at Bargain Basement Prices,” published in 2011. Jerry, his wife Lynne, and their canine companions make their home in the beautiful Berkshires of Western Massachusetts.
